Terms of service

 

Terms of Service

terms of services

Last updated: 08/02/2025

OVERVIEW

Welcome to Green Mop Cleaning Services LLC! The terms “we,” “us,” and “our” refer to Green Mop Cleaning Services LLC. Green Mop Cleaning Services LLC operates this website and booking platform, including all related information, content, features, tools, and services in order to provide you, the customer, with professional residential cleaning services (the “Services”). Green Mop Cleaning Services LLC is powered by Shopify, which enables us to provide these Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, booking, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.

To book or use our Services, you may be asked to provide certain information such as your name, email address, billing, payment, and service address. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR SERVICES

We strive to provide accurate descriptions of our cleaning services (including Standard Cleaning, Initial Cleaning, and Move-In/Move-Out Cleaning). However, the scope and results of cleaning may vary depending on the condition of the home.

We reserve the right to refuse or discontinue services if conditions are unsafe, hazardous, or beyond the reasonable scope of residential cleaning (for example: hoarding, biohazards, pest infestations).

All service descriptions are subject to change at any time without notice.

SECTION 3 – BOOKINGS

When you request a booking, you are making an offer for services. Green Mop Cleaning Services LLC reserves the right to accept or decline any booking. A booking is not final until we confirm it and process your payment.

Cancellations: Bookings may be canceled or rescheduled up to 48 hours in advance. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.

Access: Clients must provide safe access to the property at the scheduled time. If our team cannot access the property (e.g., locked out, unsafe conditions, aggressive pets), the booking may be canceled and a fee may apply.

Refunds and rescheduling are subject to our Cancellation & Refund Policy.

SECTION 4 – PRICES AND BILLING

Prices for services are based on flat rates or hourly estimates provided during booking. Final costs may vary if the home’s condition differs significantly from the information provided at the time of booking.

All prices are subject to change without notice. Taxes and additional charges (if applicable) will be added at checkout.

You agree to provide current, complete, and accurate billing information. You authorize Green Mop Cleaning Services LLC to charge your selected payment method for all booked services.

SECTION 5 – SERVICE DELIVERY

Service times are estimates and may vary due to traffic, weather, or the condition of the property. We are not liable for delays outside our control.

Clients must ensure that the property is reasonably prepared for cleaning (e.g., clutter minimized, valuables secured). We are not responsible for damage to fragile, unsecured, or improperly installed items.

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, service names, cleaning processes, checklists, text, images, and other materials on the Services are owned by Green Mop Cleaning Services LLC or our licensors and are protected by intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not reproduce, modify, or distribute any part of our materials without written permission.

SECTION 7 – OPTIONAL TOOLS

You may be provided access to third-party tools or resources. We provide such access “as is” without warranties or liability. Your use of such tools is at your own risk and subject to the terms of those third-party providers.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or practices of third-party websites. You access them at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Green Mop Cleaning Services LLC is powered by Shopify, which enables us to provide our booking and payment platform. However, all transactions are made directly with Green Mop Cleaning Services LLC. Shopify is not responsible for any aspect of the services you book with us.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is subject to our Privacy Policy. Because our site is hosted by Shopify, some information is also processed according to Shopify’s Privacy Policy.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, or feedback, you grant us a perpetual, worldwide license to use them for promotional or operational purposes without obligation to compensate you.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be errors or inaccuracies in service descriptions, pricing, promotions, or availability. We reserve the right to correct these at any time without notice.

SECTION 13 – PROHIBITED USES

You may not use the Services for unlawful purposes, to harass or harm others, to transmit misleading information, or to interfere with our systems. We may suspend or terminate your account for violations.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice. All obligations related to payment, intellectual property, indemnification, and liability survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Services are provided “as is” and “as available.” Results may vary depending on the condition of the property and customer cooperation. We do not guarantee that services will meet every expectation.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Green Mop Cleaning Services LLC is not liable for:

  • Pre-existing damage or wear.

  • Items that are fragile, improperly secured, or not designed to be cleaned.

  • Unsafe property conditions, including aggressive pets or hazards.

  • Any indirect, incidental, or consequential damages arising from use of our Services.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Green Mop Cleaning Services LLC and its affiliates from claims or damages resulting from your breach of these Terms, unsafe property conditions, or your violation of law or third-party rights.

SECTION 18 – SEVERABILITY

If any part of these Terms is found unenforceable, the remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any right does not waive it. These Terms and referenced policies constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not assign these Terms without our written consent. We may assign them without restriction.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Massachusetts. You consent to jurisdiction in Massachusetts state and federal courts.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Updates will be posted on our website, and material changes will be communicated in accordance with applicable law. Continued use of our Services constitutes acceptance of the updated Terms.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Green Mop Cleaning Services LLC
support@greenmopcleaning.com
11 Apex Drive, Suite 300A #212, Marlborough, MA 01752
(508) 281-4015