Client Onboarding Questionnaire

We’re excited to welcome you to Green Mop Cleaning Services. Please complete this short questionnaire so our team can arrive fully prepared, access your home smoothly, and provide the best possible cleaning experience from the very first visit.

Client Information

Full Name *

Email Address *

Home Access

Will someone be home when the cleaning team arrives? *

Yes, someone will be home No, no one will be home Sometimes

If no one will be home, how should the team enter the home?

Access Instructions

Important note: Green Mop Cleaning Services does not keep copies of house keys. If a key is needed, it must be placed in a lockbox, hidden location, or another access method approved by the client.

Do you have an alarm system?

Alarm Instructions

Parking & Arrival Instructions

Where should the cleaners park? *

Are there any parking restrictions we should know about?

Are there any special arrival instructions?

Trash & Recycling

Where are the outside trash barrels located? *

Where are the recycling bins located?

Do you want the team to take trash out during the cleaning?

Where do you keep extra trash bags?

Pets

Do you have pets in the home? *

If yes, please list their names and type of pet.

Where will the pets be during the cleaning?

Are there any pet-related instructions or concerns?

Final Notes

Is there anything else you would like the cleaning team to know before the visit?

Client Confirmation * I confirm that the information provided is accurate and Green Mop Cleaning Services has permission to access the home using the instructions provided.